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Snooth User: rhill2990

Trouble signing on

Posted by rhill2990, May 27, 2011.

I have been having trouble using a Firefox browser and signing on to the site.  It seems my password is not being accepted.  I have changed computers.  I now have an Apple and I also have the Safari browser and I luckily have stayed signed in on that browser.  I am concerned that one of these days I will no longer have access to the site.  


Does anyone have any ideas of what the problem may be?


Reply by dmcker, May 27, 2011.

Sounds strange. Have used a Mac (and iPhone and iPad) and mostly Firefox and Safari (with the occasional Chrome), and never had the problems you described, whether from optical fiber, dsl, mobile or any other connection. It's hard to imagine how any browser settings, especially defaults, could cause them. Are you accessing Snooth from home or at work? And what kind of internet connection do you have?

And welcome back to Snooth. Haven't seen you for awhile here...

Reply by rhill2990, May 27, 2011.

Thanks, dm.  Went through a divorce, terrible.  I have a broadband connection through Comcast.  I am not sure what could be causing the problem.  Just a little paranoid about not being able to get back in to the site.  Thanks for responding.

Reply by dmcker, May 28, 2011.

Sorry to hear about the divorce, r. Never any fun, no matter the reason or necessity.

Good to see you back, though.

Reply by Mark Angelillo, May 28, 2011.

Hi rhill - definitely don't want anyone to lose access to Snooth. You can always write to us and we'll make sure you have access. Resetting your password through the site is also a possibility -- just click "Forgot Password" in the login window and the site will email you a new password.

Also very sorry to hear about the divorce.

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