Anyone have experience returning tainted wine to the winery?
I've read postings about returning bad wine to wine shops but not directly back to the winery. We purchased a very nice bottle in a winery tasting room while in Russian River. We shipped this bottle and numerous others only to get it home and find this one bottle corked (the others were fine). What's the proper protocol to handle this situation and what should we expect from the winery?
I'm sure they'd be more than happy to either refund you the cost of the bottle or replace it. They want even more than a retailer to make sure your experience with their wine is a good one, so I would assume they'll make good.
It would be expensive to ship the wine back to them or get a new bottle. It might be better all around to go with the refund.
Jul 30, 2011 at 9:27am